Podcasts

Hour 2: John Tschohl, Herb Ely, Sean Higgins
Hour 2: John Tschohl, Herb Ely, Sean Higgins

John Tschohl, founder and president, Service Quality Institute, talks about how to handle irate customers, Herb Ely and Bob Ribando of the Kiwanis Club of Charlottesville discuss Project Eliminate, and Sean Higgins, Senior Writer for the Washington Examiner, talks about if labor unions are obsolete.

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WATCH: ‘Star Wars’ awakens force with teaser trailer

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"There has been an awakening. Have you felt it?"

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Ray Rice wins appeal against NFL suspension

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The former Ravens running back has won an appeal and is now eligible to sign with any NFL team.

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This weekend’s sports schedule

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A complete look at this weekend's sports schedule.

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This week’s top sports shots

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A look at some of the biggest plays and best wins that happened this week in sports.

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Making headlines this week

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A look at the big newsmaker this week and the headlines you may have missed.