News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Latest Stories

in Albemarle County, Charlottesville City, Local, Surrounding Counties

County Students Score High On SAT’s

chalkboard school

Albemarle SAT scores are higher than both state and national figures.

in Local, Surrounding Counties

Updated
Woodward James Christopher 90315 (sent to us)

The Greene County Sheriff's Office has charged James Christopher Woodward with burglarizing several homes.

in National, World

Shrinking U.S. trade gap shows economy’s underlying strength

trade

The U.S. trade deficit fell in July to its lowest level in five months as exports rose broadly, signaling underlying strength in the economy amid concerns about a global growth slowdown.

in Entertainment

Chris Evans makes ‘Marvel’-ous directoral debut

17-overlay6

The "Before We Go" director talks about pulling his film together and how being in the Marvel world makes it easier to get movies off the ground.

in National

Kentucky clerk jailed for denying same-sex marriage licenses

20-overlay2

The clerk has refused to issue licenses to any couples, gay or straight, since the U.S. Supreme Court in June ruled that same-sex couples have the right to marry under the U.S. Constitution, citing her beliefs as an Apostolic Christian.