News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Latest Stories

21 mins ago in Entertainment

Today in entertainment history: May 27

Fresh
sinatra

A look at the Hollywood headlines that went down in history.

9 hours ago in Albemarle County, Charlottesville City, Local, Surrounding Counties, UVA, Virginia Assembly

Layne Applauds Pace Of New 29 At Rio

Updated
Official portrait of Virginia Secretary of Transportation Aubrey L. Layne, Jr.

Virginia's Secretary of Transportation is voicing confidence that the 29 at Rio project can be completed on schedule.

10 hours ago in Albemarle County, Charlottesville City, Local, Surrounding Counties, UVA

Police Seek Man Viewed As Poser

Updated
FAS Mart police impersonation 1

Albemarle Police hope you can help detectives find a man who's considered to be a poser.

11 hours ago in Albemarle County, Charlottesville City, Local, Local Sports, Sports, Surrounding Counties, UVA, UVA Sports

UVA Falls 5-4 To Clemson

Updated
Baseball

The UVA baseball team began its participation in the ACC Tournament with a 5-4 loss to Clemson.

12 hours ago in Viral Videos

WATCH: This slow-mo capture of a lightning strike is like fire falling from the sky

15-overlay-15

This wicked weather was recorded at 7000 frames per second. Mother Nature is truly breathtaking.